Predatory Free Trial Cancellation Fee

[nicole_8183]

I used to be a big user of photoshop but hadn't used it in a few years. I recently wanted to do some photoshopping again and figured I'd try out the free trial with AI. I liked it and wanted to mess around a little more so figured I'd pay for an additional month and let my free trial roll over into a new month. It was not clear AT ALL that there would be an additional $126 after that next month to cancel the photoshop subscription. I paid it because I don't have the time to read the predatory fine print and see if just keeping photoshop would results in ANOTHER cancellation fee. I was a believer in paying for the product to support the company, but I will never again pay adobe for any of their softwares. A crooked greedy company. The free online photoshop look-alikes are where I will go from now on. I hope illegal downloads and competitors ruin you. 

[kglad]

you subscribed to an annual plan with monthly payments.  that's why (you ageed to a one year commitment) there's a penalty for early cancellation.

you can make your case to adobe.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[nicole_8183]

I don't need you to explain what happened. Doesn't make it not predatory with the way they marketed it. I'm aware now of what I signed up for, but it was not clear and it is annoying and a cash grab to make the automatic roll over the annual plan. 

[nicole_8183]

Their actions lost a customer forever, if that's how they want to do things, that's on them.

[kglad]

i really don't understand why people like you continue to vent when they haven't even made an attempt to rectify the situation.

[nicole_8183]

Because the situation shouldn't be set up this way in the first place. The forum is full of people who forgot to cancel a free trial and automatically got set up with a "monthly" annual plan. It's a ridiculous set up, and not clear at all. If they wanted to be honest, they would be more clear. But they don't because this bags them more money. I will obviously complain, but the fact that this is the automatic option and made to look as the cheapest option IS predatory. And the venting is to warn others, duh. People might google "adobe free trial" or "cancellation free trial" and find that there are people repeatedly finding issue with the way they present their subscription options and decide to not opt in for photoshop. The fact that this happens often enough for you to be sick of having to defend adobe over this should show that it's not particuarly clear and prone to deception.

[kglad]

ok. enjoy venting and pay.

[nicole_8183]

I hope you're at least getting some pay for your work defending this money hungry corp Dr Gladstien

[kglad]

i'm not defending adobe, anything or anybody. cite one sympathetic or exculpatory thing i've said in this thread.

[John T Smith · Accepted solution]

For anyone else reading this, Please read everything so you know what you are doing before you buy a subscription
If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early
When you 'click to agree' to the subscription terms while starting a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And the difference between an actual Monthly subscription and Annual paid Monthly
My Oct 4 2023 reply here discusses the different payment plans
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...
AND
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-s-subscription-amp-cancellatio...
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html