problem with payment

New Here ,
Feb 21, 2022 Feb 21, 2022

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Hello,
On 10th of febuary I made a subscrpition by accident and canceled it on the same day. But i must have done it on some other account too becouse yestarday i was charged for a subscription but i dont know on which account. is it possible to track that accunt by a card number that was charged with payment?

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Feb 21, 2022 Feb 21, 2022

Hi,

 

Thank you for posting your query here.

 

Since you have cancelled the Subscription the same day i.e. 10th Feb, you should not be charged again for the cancelled contract. 

 

Kindly contact Adobe Cancellation Team for seeking a confirmation about the cancelled account as well as identifying another account for which your card was charged. Please go to : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right

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Adobe Community Professional ,
Feb 21, 2022 Feb 21, 2022

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Hi,

 

Thank you for posting your query here.

 

Since you have cancelled the Subscription the same day i.e. 10th Feb, you should not be charged again for the cancelled contract. 

 

Kindly contact Adobe Cancellation Team for seeking a confirmation about the cancelled account as well as identifying another account for which your card was charged. Please go to : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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