PROBLEMA DE FACTURACIÓN

[Alexandra35612574wj3z]

Ayuda, me suspendieron la cuenta porque mi tarjeta se venció, ya actualicé los datos de mi nueva tarjeta pero aún así no puedo acceder a los programas y aplicaciones de mi plan de creative cloud todas las aplicaciones 100 GB

[kglad]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi there,

We appreciate you contacting us. As per your account details, the subscription is still active but the payment is pending. 

Could you confirm when did the payment got processed from your card?

We'll look into this.

Thanks,

Shivangi

[Alexandra35612574wj3z]

Ya actualicé mis datos de la tarjeta y me sigue apareciendo que el pago está pendiente y ya pasaron más de 24 horas y aún no puedo entrar a las aplicaciones. 

[kglad]

check with your card issuer.