Problemas con mi plan

[chili_4214]

Pague la suscripcion mensual de Efter Effects y se me está haciendo otro cargo, así que necesito hablar con algun agente real pero el asistente virtual nunca me da solución, no srive para nada, alguien de ustedes que me pueda ayudar a contactar a los agentes de adobe? se los voy a agradecer.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[chili_4214]

yes, I have more than one suscription, when I paid for After Effects, I didn't ask for Adobe Stock and Adobe is charging me for that plan that I don't need. I need to cancel Adobe Stock and get a refund.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Kanikas]

Hi chili_4214, 

I hope you were able to cancel subscription by the help of steps shared above? Let us know if there is anything else you need help with. 

Thanks 
^KS

[chili_4214]

Hi kanikas

I already canceled my subscription plan for adobe stock 10, thanks for ask about it. If anything new comes up, I'll let you

[kglad]

@chili_4214 

did you cancel within 14 days of your stock trial start?

[chili_4214]

What's up my friend Kglad?

I finally canceled my Adobe Stock 10 subscription. I'm only left with the Adobe After Effects subscription, which is the software I really need for working. I hope to receive a refund for that canceled subscription. Thanks for your help.