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Quero cancelar minha assinatura.

New Here ,
Jul 29, 2017 Jul 29, 2017

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Caros, não consigo cancelar minha assinatura. Os canais de atendimento são péssimos e funcionam em horários limitados.

O suporte não funciona e isto é um abuso.

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correct answers 1 Correct answer

Adobe Employee , Aug 14, 2017 Aug 14, 2017

Hi Robinson,

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

In case, you are unable to cancel the plan from within your accounts page, please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms

...

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Community Expert ,
Jul 29, 2017 Jul 29, 2017

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What kind of subscription is it?

On weekends you will have even more trouble reaching someone.

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New Here ,
Oct 13, 2017 Oct 13, 2017

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Conseguiu cancelar?? Eu estou tentando também e não consigo...

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Adobe Employee ,
Aug 14, 2017 Aug 14, 2017

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Hi Robinson,

You can now self cancel your Adobe Creative Cloud plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Creative Cloud membership

In case, you are unable to cancel the plan from within your accounts page, please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms as well.

You may also see Contact Support FAQ: Unable to reach support through the "Contact US" link as you mentioned that you were not able to reach the support.

Regards,

Sheena

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New Here ,
Oct 17, 2017 Oct 17, 2017

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Também estou tentando cancelar e não consigo!!

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New Here ,
Nov 20, 2017 Nov 20, 2017

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Por favor preciso cancelar minha assinatura urgente o que faço?

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New Here ,
Nov 29, 2017 Nov 29, 2017

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quero cancelar e nao consigo ...Digital River nao tem telefone que funciona ...

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New Here ,
Dec 03, 2017 Dec 03, 2017

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Hi Shenna,

i´m trying to cancel my subscription to a mensal plan to the Adobe Acrobat DC, but following the instructions based on the links you send there is no option to cancel it. I cannot even connect to the chat. Please, could you provide a direct link or email to someone that could solve this ? I´m getting very disappointed with this kind of support from Adobe.

Thanks,

Rubens

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New Here ,
Jun 19, 2020 Jun 19, 2020

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Quero cancelar e não consigo, multa abusiva, que vai contra o código de defesa do consumidor, vou ao PROCON segunda-feira, pois ADOBE está descumprindo a lei. 

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New Here ,
Oct 07, 2020 Oct 07, 2020

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Preciso cancelar, pois meus hardware é incompativel com os requisitos exigidos.

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New Here ,
Nov 04, 2022 Nov 04, 2022

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this paltform is too complcated.

i want, but ADOBE have not confirmed TO CANCEL 

all I useed ADOBE WAS TO OPEN DOCUMENTS

ADOBE has lost all credibility as not user friendly and I have losy money on business due them making their products so complicated

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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adobe has lots of products but if you're opening documents, those sound like they may be pdf's. if so, you can use the adobe reader to do that free of charge.

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New Here ,
Feb 28, 2024 Feb 28, 2024

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Quero cancelar minha assinatura imediatamente.

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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LATEST

@Adriana357491701vf7 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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