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Random charge

New Here ,
Dec 06, 2022 Dec 06, 2022

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Hello! Soooo Adobe charged me last year and the beginning of this year . I downloaded it and used the free trial ... I canceled it before the trial was up because I just didn't need it . Couldn't afford it . I've requested refunds in the past because I was charged 3 times after I canceled it the first time . I was just charged again like 2 weeks ago for $10.99 and now I'm being charged for $20.00 for something at should not be active . Nor should I be , being charged ! They are taking my money . They refuse to refund it . They refuse to cancel my subscription!! 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Dec 06, 2022 Dec 06, 2022

don't give up until you get an answer.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than a

...

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New Here ,
Dec 06, 2022 Dec 06, 2022

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This just sucks . It was a bad week too . They told me "let me connect you to my manager " and disconnected the chat . I can't be the only one this is happened to ?!? 

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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LATEST

don't give up until you get an answer.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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