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Re: übergangsweise andere Lizenz nutzen?

Community Expert ,
Dec 11, 2023 Dec 11, 2023

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be cautious.

 

it's illegal to share an individual license.  if your client has a teams or enterprise license and is going to assign a seat to you, that is legal, however, everything you create will be owned by the client, not you.

 

also, you cannot suspend your personal account.  you can cancel it, but be sure to backup any files you want to keep.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Dec 11, 2023 Dec 11, 2023

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Hallo,

 

mein Kunde hat mir angeboten seine Lizenz umsonst mitzubenutzen, ich habe bereits eine Lizenz.

da ich geld sparen möchte würde ich gerne die Betriebslizenz mitbenutzen, und meinen Account bei Adobe behalten. Wie gehe ich vor? Muss ich mein abo wirklich löschen? Oder kann ich es auch einfrieren um später falls der Kunde abspringt wieder auftauen? Habe außerdem eine Sonderaktion bei meinem Konto, weshalb ich fürchte später wieder zum standart Preis ins abo einzusteigen. Hat jemand ne idee?

 

danke

lg

philipp

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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@Tarun Saini 

 

please be careful when moving posts that you move them all. you orphaned my post until i found the op and merged their post with mine.

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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Hi @kglad,

 

Sorry about that. I'll be more careful next time.

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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understood, (and i've done it, too!)

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