• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Re: Account duplicate [Branched from 2011 topic]

Explorer ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

I found I have also duplicated account here, but signing out and in did not help! Same username.

TOPICS
Account management

Views

327

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

If you mean a duplicate Adobe account, log-in below with your Adobe ID (email) and password.

https://account.adobe.com/profile

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

I mean two user accounts here with the same name. I have a long user post history but now I am beginner with few topics, while old account with the same name is still present and I am unable to acces it or merge it.

 

I have only one Adobe account. Link provided is not any helpful.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

You can have multiple forum member log-ins.  But the screenname is unique for each one.  Upper case screennames are not the same as lowercase screenames.

 

I can't explain why you can't access your old log-in unless it was deactivated for some reason.   You might try using a new browser to see if you can access it.

 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

Not much helpful unfortunately. Nicksnames are identical, including upper and lowercase, see: Users - Adobe Support Community

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 01, 2023 Jul 01, 2023

Copy link to clipboard

Copied

This is dumb. No-one here to help. I remember better service level here.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 01, 2023 Jul 01, 2023

Copy link to clipboard

Copied

@Cicuryn 

 

did you contact adobe support?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

You mean this "Contact Adobe Support" page? Yes, I did try that one too 😄 

 

Screenshot_20230704_153335_Edge.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 04, 2023 Jul 04, 2023

Copy link to clipboard

Copied

LATEST

@Cicuryn 

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines