Reembolso por cobro de prueba gratuita

[Diego_Ugarte1742]

buenas, tengo una duda....... adquiri photoshop y me dieron la prueba de 7 dias...... y en el mensaje del correo me dijeron que no me cobraron nada, que recien el cobro se haria a partir del dia 27 (luego de los dias de prueba) pero verifique mi cuenta de banco y si me debitaron el dinero..... alguien tuvo este caso?

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Diego_Ugarte1742]

ya verifique todo y esta en orden.... hasta en el correo decia que no cobraron nada..... pero si me debitaron el dinero de la cuenta

[kglad]

@Diego_Ugarte1742 

check your account, https://account.adobe.com

does it show any trials/subscriptions?

[Diego_Ugarte1742]

solamente muestra lo de la captura...... en la cual sale 0.00$.... pero si me descontaron de la cuenta de banco

[Diego_Ugarte1742]

ya di de baja la prueba gratuita.... que la active ayer 19 de octubre

[kglad]

that looks a ps plan that you may want to cancel if you don't want a subscription.

[Jeffrey_A_Wright]

Diego, I am sorry but many of our services are unavailable due to the ongoing Amazon Web Services outage. Please view and bookmark https://adobe.ly/4nfXvHw to be kept up to date on the impact of the AWS outage on Adobe services. We appreciate your patience, please try again when https://adobe.ly/473VHwo is green. Thanks! ^JW

[Diego_Ugarte1742]

entonces cuando se solucione ese tema me haran el reembolso??

[Peru Bob]

@Diego_Ugarte1742 

If you've done it properly, yes, you should receive a refund.

[Diego_Ugarte1742]

Pues cumplí con todo lo q se debía hacer ......cuanto tiempo tardan los reembolsos??

[Kanikas]

Hi Diego_Ugarte1742,

A refund usually takes 7-10 business days, however, it may a little longer because of an outage shared above. 

Thank you for your pateince. 

Thanks 
^KS

[Diego_Ugarte1742]

Está bien, esperaré ese tiempo.....si no hay reembolso en esa cantidad de días? Que puedo hacer?

[Jeffrey_A_Wright]

If the refund does not arrive, then you should contact us, Diego. Please use a different device if you find yourself redirected to this public discussion forum. As Kanika indicated, and I have confirmed, your subscription was canceled yesterday. I am sorry you did not find more value in our services. ^JW

[Diego_Ugarte1742]

hola Jeffrey, no recibí el reembolso.... ayudame por favor 

[kglad]

@Jeffrey_A_Wright 

[Jeffrey_A_Wright]

@Diego_Ugarte1742 it has not yet been 14 days since you began the cancellation process, but please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you further.

You will need to use a different device, @Diego_Ugarte1742 , if you are unable to reach anyone or are redirected to this public discussion forum.

[Diego_Ugarte1742]

Me dijeron que era de 7 a 10 días......pero si tu dices que son 14 días puedo esperarlos...... solamente espero que si se pueda hacer el reembolso

[Jeffrey_A_Wright]

Banks and financial institutions aren't available on holidays and weekends, but I would encourage you to click on https://adobe.ly/4oplpSi to speak with a member of our team if you have any concerns. They can review your subscription and verify whether a refund has been issued.

You may need to use a different device to reach us, Diego, since you were originally blocked from contacting us and started this public discussion thread instead. ^JW

[Diego_Ugarte1742]

Hola amigo.....ya pasaron mas de los dias según me dijiste y aún no tengo el reembolso.....a demas ya hice clic en el link que me dijiste y no puedo comunicarme con alguien, use otro usuario....ahora quiero una solución rápida por favor....necesito el dinero

[kglad]

use the link provided to connect with adobe support.

[kglad]

@Diego_Ugarte1742 

did you receive a confirmation email for canceling photoshop?

[Diego_Ugarte1742]

Si, recibi el correo y todo bien.....solamente falta el reembolso. Esperaré los dias que me mencionaron arriba, ojalá se realice