Reembolso

[pawla666]

Buenas tardes

Se ha renovado mi suscripción anual sin previo aviso y no he podido cancelar a tiempo. Acaba de aparecer el pago en mi cuenta y he cancelado pero me gustaria solicitar un reembolso ¿como lo hago? no consigo contactar con nadie

Muchas gracias 

[kglad]

a reminder email is sent about one month before renewal, but it's a good idea to set your own reminder, about 1 week before renewal especially if you want to cancel.

at this point. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[pawla666]

¿Puedo solicitar un reembolso? Por favor, no puedo afrontar el pago

[kglad]

you'll need to await an employee.  repost in 24 hours if there's been no post here from a badged employee.

[pawla666]

¿Puedo solicitar un reembolso? He cancelado el mismo día de la renovación

[kglad]

have you canceled?

[Nancy OShea]

Log-in to your Adobe Account and click on Manage Plan: https://account.adobe.com/

Or reach out below to reach Adobe Support.

Adobe Care on Twitter/X: https://x.com/adobecare

Adobe Customer Care on Instagram: https://www.instagram.com/adobecustomercare/

Hope that helps. 

[Shivangi_Gupta]

Hi @pawla666,

Thanks for reaching out. I confirm you have cancelled your Adobe subscription an a refund has been initiated. Please wait for 12 to 14 business days for the refund to process.

Let us know if you have any questions.

^Shivangi