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REEMBOLSO

New Here ,
Jun 13, 2024 Jun 13, 2024

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Escribo por aquí ya que el chat y los teléfonos no me han ayudado y no responden. Realice la cancelación de la prueba y ya me habían cobrado el último día. Solicité el reembolso pero aunque me dijeron que ya estaba efectuado, no es así. Hablé a mi banco y tuve que meter aclaración porque a ellos no les aparece nada acerca de esa devolución, esto ya tiene casi un mes y no veo el reembolso del mismo.

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Adobe Employee , Jun 20, 2024 Jun 20, 2024

Hi there,

We appreciate you contacting us. As per your account details, you subscribed for Adobe Photoshop and Adobe Illustrator on April 6, 2024. You cancelled the subscription on the 16th day i.e. April 21, 2024. 

Refund can only be claimed if the subscription is cancelled with 14 days. This is the reason you have been charged.

Let us know if you have any questions. 

Regards,

Shivangi


^SG

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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check your account, https://account.adobe.com

 

if there's a problem, recontact adobe support.

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New Here ,
Jun 20, 2024 Jun 20, 2024

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No tengo ninguna solución o respuesta. No me aclaran nada y no hay ningúna devolución.

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Community Expert ,
Jun 20, 2024 Jun 20, 2024

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what did adobe support say?

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Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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Hi there,

We appreciate you contacting us. As per your account details, you subscribed for Adobe Photoshop and Adobe Illustrator on April 6, 2024. You cancelled the subscription on the 16th day i.e. April 21, 2024. 

Refund can only be claimed if the subscription is cancelled with 14 days. This is the reason you have been charged.

Let us know if you have any questions. 

Regards,

Shivangi


^SG

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Entonces porque se me proporciono facturas de devolución y se me concedió por medio de ellas el reembolso?

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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keep complaining and risk that refund.

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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