Refund for a canceled plan

[Bartłomiej35178703c4py]

Hi
I chose a 7-day trial of Adobe Premiere Pro. I was supposed to cancel it on the 7th to avoid this month's fee, but Adobe charged me for the plan. After withdrawing the money, I immediately canceled my plan. Can I get a refund? I canceled the plan on January 24 (the day the fee was charged) and I still haven't received my refund

[Shivangi_Gupta · Accepted solution]

Hi there,

Adobe offers a trial of 7 days. In case the users forget to cancel and purchase the subscription, then they can cancel and get full refund within 14 days. You can get more info here: https://adobe.ly/3HJgzvi

As per your account info, your subscription lasted for 15 days. This is the reason the refund has not been initiated yet.

Regards,

Shivangi

[Bartłomiej35178703c4py]

I started the 7-day trial period on January 16, 2024 and canceled it on January 22 2024

[kglad]

@Bartłomiej35178703c4py 

and?   that changes nothing regarding the two replies.

[Jess38637281mcrj]

I know this is old...but I have to put my two cents in anyway. Actually It does change things.  He was showing that his subscription did not, in fact last 15 days, it lasted 6 days. Therefore he should be entitled to a refund. 

[kglad]

@Jess38637281mcrj 

it changes nothing regarding the two replies.  ie, if  you're entitled to refund and you don't see it in your account (https://account.adobe.com), contact adobe support.  or, even if you're not entitled to a refund, you can make your case to adobe support.

[kglad · Accepted solution]

you can contact adobe support and see if they're sympathetic (while understanding you shouldn't expect a refund) because you were just outside the cancellation limit.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.