refund for charges that continued after cancellation

[chris_j_9102]

Re: Adobe Case ADB-35309785-J8W1

I started a trial subscription on June 28th and tried Adobe Acrobat on that day.  I decided I didn't want it.

I cancelled my subscription on July 6th, just after I was billed.  Then, I contacted Adobe requesting a refund.  Not only did Adobe not give me a refund, but instead, you continued charging me each month, even though I cancelled the subscription and stopped using it in June.

I just cancelled me subscription for the second time.  Please refund me for the last three months, or at least two months.

Chris

[kglad · Accepted solution]

you can only cancel once. ie, if you canceled a "second time", it's likely you didn't cancel the first time.

in any case, you need not argue with anyone here.  we have no say in this.  you need to make your case to adobe support.  

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[chris_j_9102]

Thanks kglad.  Before I was in virtual support hell, but you helped me request a live agent.  The agent handled it quickly and gave me a refund.

Chris

[kglad]

that is really good to hear!  (and thank for the follow up.)