Refund for subscription

[DeedraXi]

Hello!

I have encountered a problem with my subscription. Basically, I forgot to cancel it thinking that if there is no money on my card, the subscription will cancel automatically. Today I was charged 17.91 USD for subscription, and cancelled it immediately. Will my money be refunded for this cancelled subscription?

Thanks.

[kglad]

you can check your account, https://account.adobe.com and/or let us know when your trial/subscription started.

[DeedraXi]

My trial started on Nov 24th but they took money from my bank today, December 15th (for a subscription).

[kglad]

was that an annual plan paid monthly or a monthly plan?  which plan was it?

[DeedraXi]

It was Creative Cloud All Apps for 17.91 USD paid monthly (for Students), if that helps.

[kglad · Accepted solution]

there's a penalty for early cancellation of your one year obligation (= an addition 5 x $17.91 fee).

you should discuss with adobe support if you didn't understand that.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[DeedraXi]

Okay, thanks for the help

[kglad]

you're welcome.  keep us updated.