Refund issue

[Anurag5E44]

I have purchased Adobe premium for free trial of 7 days . When I was purchasing than it ask for the payment method so I used Google Play for it . But now it's not showing the cancellation option and also my money is not getting refunded which have been already deducted from my account . Pls help to return my money as 2600 is a big ammount 😭😭.I just wanted to use it for 7 days free trial and I lost my money 😭😭.

[kglad]

how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if that fails to help you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Temmy_Nikky6113]

Pls refund my money 24000 is a big money they removed it from my account pls refund am not interested again 

[Peru Bob]

@Temmy_Nikky6113 

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

[kglad]

and to others, if you have an annual subscription and do NOT want it to renew, you must cancel it before the renewal date.  ie, set a reminder to cancel a few days prior to renewal and make sure you have a link to "how to renew":

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kanikas]

Hi Temmy,

As I understand you wish to cancel the Lightroom mobile subscription that is 10 days old.

Please refer this article that will help you with the steps to cancel the subscription: https://adobe.ly/4fvBgdt

Hope this helps.

Thanks
^KS