Refund Request

[bellpepper756]

Hi! I cancelled my subscription immediately after purchasing on August 26th and have yet to get a refund. 

Here is confirmation of cancellation. 

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[bellpepper756]

H, it shows that my plan has been cancelled. Currently, I have two accounts open that use the same email. The first one which I used my student email as a personal account. This account is the one I canceled my subscription for and am looking to get a refund on. And the second I opened on the 26th after cancelling my subscription as I went through my schools discount link. However Adobe shows them as two seperate adobe accounts. 

[kglad]

you should have received two emails for that account that's canceled.  one when you started it and one when you canceled it.

what are the dates of those emails?

[Shivangi_Gupta]

Hi Kiera_Davidson5920,

We appreciate you reaching out. Refund can only be issued if the cancellation is done within first 14 days of the subscription. I reviewed your account details and found that your plan is 1 year old. Unfortunately, Adobe does not offer refund in this case. You can check the details here: https://adobe.ly/4mrMMJO

You can discuss the scenario with our support team here: https://adobe.ly/4nxzoVo

Let us know if you have any questions.

^Shivangi

[bellpepper756]

To cancel my original subscription, I had to renew the subscription, as it was not given as an option to cancel it, and it just kept trying to charge my account. So I paid the renewal fee and then immediately cancelled it. 

[Kanikas]

Hi Kiera_Davidson5920, 

Thank you for sharing the details with us. As mentioned by a colleague above, kindly get in touch with our team to resolve this issue. We can provide you with all the related information; however, our team can make any needed changes to your account. 

Thanks 
^KS

[bellpepper756]

Can you send the number or links to where I can contact your team? I have tried calling the number on Google, and it does not work. and the only other contact options I could see were this adobe community page, and the ai which could not resolve the issue. 

[Kanikas]

Please use this link.

^KS

[bellpepper756]

Yes thank you, that is the link I have been looking at but where on the page can I find a place to talk to someone about this?

[Kanikas · Accepted solution]

This link opens a chat with our support team. 

^KS

[bellpepper756]

Thank you everyone for your help!

[kglad]

@bellpepper756 

sure.  

[kglad · Accepted solution]

ie, on the page's lower right look for