Refund

[BroArtCustom]

Hello. I wanted to cancel my Adobe membership. My membership was automatically renewed and my credit card was charged for the annual membership. I noticed a few hours after it was charged and canceled it. My annual plan was canceled but no refund was issued. When I contacted support, they told me there were no pending refunds. Can't I get a yearly refund for a new membership that I haven't even used once? My membership renewed on April 4 and I canceled it immediately, but I still haven't received a refund.

[kglad]

you'll need to get adobe support to agree with what you stated as facts.  ie, re-contact support.

[Jeffrey_A_Wright · Accepted solution]

Thanks for contacting our support team, Bro, as suggested by Kglad. You can use the steps listed in https://adobe.ly/3xwHDfy if you need to make any updates to case ADB-34026387-D4N1.

For future viewers of this discussion, please see https://adobe.ly/4ax8PJU for information on how to self-cancel your Adobe membership or subscription. If you have questions or concerns about any fees that are applied, then please reach out to us directly at https://adobe.ly/3JbWZc3. ^JW

[BroArtCustom]

Hello! Adobe support provided the solution to my issue. Thank you very much for their attention. I am an 8-year Adobe user and I appreciate Adobe for everything.

[BroArtCustom]

We discussed this in detail with Adobe support and they helped me with a solution. Thank you for everything.

[kglad]

good to hear that @BroArtCustom