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Refund

New Here ,
Jul 17, 2023 Jul 17, 2023

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How to request a refund from Adobe if you canceled your subscription and the charge still processed through?

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correct answers 1 Correct answer

Community Expert , Jul 18, 2023 Jul 18, 2023

You bought from Apple, not Adobe... so you need to contact Apple, not Adobe

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

=================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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Did you buy from Adobe, or from Apple or Google for a cell phone?

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New Here ,
Jul 18, 2023 Jul 18, 2023

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From apple apps for a cell phone. I asked my bank to dispute but they said to try and contact adobe and see if I can get a refund first.

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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contact apple store.

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New Here ,
Jul 19, 2023 Jul 19, 2023

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Thank you!

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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you're welcome.

 

for others: if you don't purchase directly from adobe, adobe support is unlikely to assist you with any purchases/refunds etc from another vendor.

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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You bought from Apple, not Adobe... so you need to contact Apple, not Adobe

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New Here ,
Jul 19, 2023 Jul 19, 2023

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Yes I said I bought from apple.. but I came here asking who I needed to contact and how because I wasn't sure. So thanks..

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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> I said I bought from apple

 

Your original message said "How to request a refund from Adobe" and did not mention Apple at all

 

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Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

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Hello there,

I'm just chiming in to see if you got resolution for your query. Also, I'm marking the answer provided the expert correct because that is the ideal solution.

 

Let us know if you have any doubts.

Regards,

Shivangi

 

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New Here ,
Jul 31, 2023 Jul 31, 2023

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I purchased a photo from Adobe...not realizing it was the $249 verion instead of "free" as part of my subscription. How can I back that out and get that off my credit card?

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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LATEST

@rickm32486347 

 

contact adobe support and make your case. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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