Reinstalling CS5 Design Standard "This serial number is not valid for this product"

[duncanm62263684]

Hello. Happy New Year!

I wonder if anyone can help me, this is doing my head in!

I'm trying to set up m new offline computer that won't get viruses, get clogged up, bug me to buy things, slow down etc. I'm trying to transfer my CS5 Design Standard onto the new machine. I have used the original disks and the serial number I used to install it on my old computer. I have used the installer for the suite and not the individual apps. I have checked the language settings are the same on the new and old machine. Every time I enter the serial number it says "This serial number is not valid for this product." I have tried uninstalling and reinstalling. I have tried using it as a trial version and then entering the number but to no avail. The new machine is not conneted to the web (although could be). Any suggestions?

Thank you very much.

Duncan

[Just Shoot Me]

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[duncanm62263684]

Thank you very much. This is all over my head really. I jusdt like taking
pictures! Happy New Year

[Peru Bob]

See here:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and here:

https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

[duncanm62263684 · Accepted solution]

Thank you very much. My problem was that what I thought was my serial number was in fact not my serial number. All sorted. Thank you.

[John T Smith]

>what I thought was my serial number was in fact not my serial number

For anyone else reading this, a serial number is 6 groups of 4 numbers... no letters