Remboursement prélèvement d'un abonnement que je souhaite pas

[kaki_7488]

J'ai constaté un prélèvement d'un abonnement premium suite a la fin de la période d'essai d'un montant de 31€. je ne souhaite pas renouveler mon abonnement et je n'ai pas reçu un message pour me dire que la période d'essai est finie, je vous demande le remboursement de ce prélèvement svp ? 

J'ai annulé l'abonnement après 1 jour seulement 

Dans l'attente de votre réponse 

Cordialement 

[John T Smith · Accepted solution]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program, please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

[wolf_5253]

bonjour normalement j'avais un essai de 7 jours gratuit et on m'a débité de 69.99€ je ne trouve pas ça normal j'ai demandé au play store un remboursement il m'a envoyé un message  en me disant non 

Je veux être remboursé je ne trouve pas ça normal

[kglad]

if you purchased via a app store, you have to go through that store.

[radouan_4416]

Ce sont des voleurs il mon fait la même chose et plus il mon enlevé 30 $ de après mon désabonner 

[kglad]

@radouan_4416 

did you subscribe via an app store or via adobe.com directly?

[radouan_4416]

De abode. Com le problème mem après mon désabonnement au period d'essai il mon prélevé 36 $ et le deuxième mois aussi il mon prélevé 30 mem après la confirmation de désabonnement ce sont des arnaquer professionnels 

[kglad]

@radouan_4416 

again, did you subscribe via an app store or via adobe.com directly

[radouan_4416]

Abode.com

[kglad]

@radouan_4416 

contact adobe support and ask them to resolve the problem.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[sarafei_1888]

Bonjour 

Cela fait deux semaines que j'attends un remboursement de 23,99€ prélevé à tort

C'est inacceptable 

[kglad]

@sarafei_1888 

check your account to see if a refund is pending.

[sarafei_1888]

Non refund is not normal

[kglad]

what's your account say, https://account.adobe.com ?

[ota_4668]

Bonjour. J'ai été prélevé de 240 balles pour une "Texturation Substance 3d". Comment puis-je demandé un remboursement specifiquement pour ca ?

[kglad]

you have to cancel within two weeks of the trial start.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html