Reoccurring monthly charges without subscription

[briana_4479]

Hello. I'm being charged $19.99/month and when I sign into my Adobe account I have no subscriptions. I need  these reoccurring payments to stop. 

[kglad · Accepted solution]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[briana_4479]

I'm letting you know the issue on here, why do I need to to to Twiiter. I don't have a Twitter account. I just want the charges to stop. 

[kglad]

you need to contact adobe support.  this is not adobe support. neither i, nor anyone else here, can resolve your billing problem.

[John T Smith · Accepted solution]

If your account does not show a subscription, and you do not have another email, contact the fraud people at your credit card

[eno_bi-hop0250]

Yes this happened to me too! It's so difficult to stop and then they want to charge more for cancellation! I don't need this stuff and they are just taking it out auto pay that I didn't sign up for I don't know what to do? I have been trying 

[kglad]

@eno_bi-hop0250 

you have no idea why you're being charged?  or did you start a trial that you forgot to cancel?

[eno_bi-hop0250]

I didn't understand that I had a trial
I payed to use acrobat to send an important doc ... I get it that it may have been part of some subscription but I didn't know what I was doing? I understand that now . I just think it's bad practice to take advantage of me and then have me feel stupid for doing something I didn't know I was doing? So yeah I probably did to answer your question ... it's not easy to resolve and it's costing me. I don't need pro services that somehow default to services I never wanted or needed. So if you think yeah it's my own fault for not knowing then you go live in your world of unfair practices
I don't need to be judged for things I don't understand how . I just know it's not right
Sent