Report an inappropriate response from an employee in private chat

[default4zq6rprclqy9]

Greetings,

A moment ago I had a problem with one of your employees via chat from my personal account when requesting information about my contract.
His response was offensive regarding my personal life and I consider it important to make it known to you because the person responds on behalf of the company.
I can't find a contact where I can make the report.
I appreciate the reply.

 Andrea.

[kglad]

these are user-to-user forums.

you can contact adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

[Nancy OShea]

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

@default4zq6rprclqy,

It's all in Spanish.  I don't understand much of the transcript, sorry.  But the virtual assistant is artificial intelligence-driven.  It's possible you were chatting with a robot instead of a human agent.

I suggest you contact Adobe Support again and this time ask for an AGENT followed by the Enter key.  Please be patient.  Due to staffing shortages, you may need to wait for an available human.

Telephone Monday - Friday, during normal business hours:

https://helpx.adobe.com/contact/phone.html

Hope that helps.

[kglad]

@Nancy OShea if so, that robot asked for an evaluation.

[Nancy OShea]

I'm at a total disadvantage due to language barrier and no way to translate. 

[kglad]

@Nancy OShea ,

download an image

open in acrobat

scan fot text

recognize text

copy text 

paste into google translate