Request a refund for adobe photoshop

[maryam_7954]

Yesterday I bought Adobe Photoshop 2025 for macOS Catalina 10; it was possible to install, but it says in the notification that this version isn't for macOS Catalina 10. What shall I do now?

[kglad · Accepted solution]

update your computer os or cancel your subscription:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[LAMY2017]

Adobe doesn't "sell" applications, and there is no such thing as "Adobe Photoshop 2025 for macOS Catalina 10."

Minimum Photoshop system requirements include macOS v13 and above.