Request for Refund - Adobe Creative Cloud All Apps 100GB Subscription

[g340227690uku]

Dear Adobe Support,

I am writing to request a refund for my Adobe Creative Cloud All Apps 100GB subscription. I recently cancelled my subscription, and I received a confirmation email stating that my service will end on 12-November-2024 (PT).

The reason for this cancellation and the late payment is due to financial difficulties I am currently experiencing. I understand that if the payment had failed for a third time, the subscription would have been cancelled by Adobe.

Given these circumstances, I am requesting a refund for the remaining 364 days of the subscription period. I understand that Adobe's policy may not typically allow refunds after 14 days, but I hope you can make an exception in this case.

I have enjoyed using Adobe Creative Cloud, and I appreciate your understanding and assistance in this matter. Please let me know if there is any additional information you need from me to process this refund.

Thank you for your prompt attention to this matter.

Best regards,

G

[kglad]

contact adobe.  

[Abambo]

This is a public forum. 

[g340227690uku · Accepted solution]

I messaged Adobe via Facebook messenger. Adobe sorted things out within a couple of hours, they only needed my adobe ID. I recived an email the following day saying I'd have a refund within 7 business days; I had the money the next morning.

All sorted no questions asked, thanks Adobe.

[kglad]

thanks for the update!

[Abambo]

That's great. Thanks for the update.

[Amit23936408rp87]

Dear Adobe Support,
 
I am writing to request a refund for my Creative Cloud All Apps 100GB subscription. I recently canceled my subscription, and I received a confirmation email stating that my service will end on 07-August-2024 (PT)
 
I have enjoyed using Adobe Creative Cloud, and I appreciate your understanding and assistance in this matter. Please let me know if there is any additional information you need from me to process this refund.
 
Thank you for your prompt attention to this matter.
 
Best regards,

Amit

[kglad]

@Amit23936408rp87 

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[tiffany_2663]

I want a refund . I canceled 2 days ago ( the day I got charged)

[kglad]

@tiffany_2663 

check your account, https:// account.adobe.com

[Shivangi_Gupta · Accepted solution]

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee.

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

• Cancel any active plans via Adobe Account Settings.
• Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

• Adobe offers a 14-day refund window from the beginning of the subscription trial.
• Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
• If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

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Helpful Resources

• Understand Adobe's subscription terms and refund policies
• Adobe Subscription and Cancellation Terms
• How to cancel your trial or subscription?

[Elina249975899056]

як повернути кошти за підписку

[italosan]

Hi, please try to contact customer support: https://helpx.adobe.com/contact.html

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. to @italosan, you should adjust your recommendation, otherwise there's going to be about 100% of users that are going to have problems with that link.