Request for Refund – Free Trial Charged (Order No: AD03427912111CIN) Message:

[learning_at_8698]

Hello Adobe Support Team,

I recently signed up for a free trial of Adobe Acrobat, but to my surprise, an amount of ₹2,394.22 has been deducted from my account.
Here are the details:

• Order Number: AD03427912111CIN

• Date of Transaction: 31st May 2025

• Amount Deducted: ₹2,394.22

• Adobe ID/Email: [Private info removed]

As this was supposed to be a free trial, I did not expect any charges. I kindly request a full refund for the amount deducted. Please look into this matter and help me resolve it at the earliest.

Thank you for your support.

Best regards,
Sourav

[kglad]

free trials are only available once.  

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[learning_at_8698]

I have cancelled the free trials 

[kglad]

then you shouldn't have been charged.  does your account show your cancellation?  https://account.adobe.com

[learning_at_8698]

While subscribing the free trials 2394.22 rs have been debited  from my credit card account on 31/05/2025 then I proactively cancelled the free trail subscription on 1 june . Yes my account is showing the subscription is cancelled.

[Shivangi_Gupta]

I understand. Since this is a public forum, we don't discuss the account related confidential details here. Please start a private chat session with our support team as mentioned above.

I'm sure they'll help you out.
^Shivangi

[Shivangi_Gupta]

Hi @learning_at_8698,

We are sorry for the experience. We confirm that the subscription was cancelled within first 7 days. Please contact our support team here: https://adobe.ly/4dPi5eU

They'll help you with the process.

^Shivangi