Participant

Answered

Ridiculous Cancelation Policy/Charges

Forum|Forum|8 years ago
September 21, 2017
3 replies
9843 views

Adobe is often a company I associate with strangely complex products (even if the task is simple and high level), even stranger help systems (convoluted often found from a search engine and not within Adobe itself). Product introductions that come and go without ever reaching production status.

Now I have a new Adobe association, strange even absurd or illegal product subscription charges. I canceled the use of a product and the charge was $118.49 Canadian, this is the cost of many products ! Surely this type of practice is illegal.

Correct answer Kanikas

Hi Nate,

Sorry for a late response.

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

Let us know if we can help you with anything else.

We hope you had a good experience working with Adobe!

Thanks

Kanika

S

spiders42

Participant

I'm having the same problem. I want to cancel my membership, but I'm afraid of the fees that may be charged to my card. Not to mention I can't get a hold of anyone, by phone or by chat

I'm not usually one to complain, I get that people are busy, but I've literally tried getting in contact with support multiple times and every time I wait for like an hour and never receive any help.

pierces10973071

Participant

having the same problem I need to cancel because im completely unable to use mine, I was never told about the cancellation fee whatsoever and do not have the money to cover it at all

I dont have the time at all to wait two hours on phone to talk to support about how to cancel my subscription that is now charging me if I cancel for a full year which i did not select in my plan at all I'm furious and want to know why its been changed from an annual monthly paid subscription to a full year when i had only paid for two months prior to this.

Peru Bob

Community Expert

pierces10973071 wrote
annual monthly paid subscription to a full year when i had only paid for two months prior

Annual monthly means a one year subscription commitment paid monthly. If you read the agreement, you will find why there is a cancellation fee. It is less expensive than the Monthly Plan.

The Monthly plan allows you to cancel any time.

nateb68382582

Participant

Hello,

I am fully aware that had i read the fine print, I could have figured out that I would be charged a bunch of money for cancelling my subscription...not the point. In fact I did read the fine print, I meant to cancel within the 14 day window, but forgot. I had to edit one single picture for a publication as I am a researcher in the natural sciences and don't use design software often. The cancellation fee is just a terrible business practice because it pisses off people who were loyal customers in the past (such as myself with Acrobat Pro) or who might be in the future. I will now tell everyone I know NOT to use Adobe Creative Cloud. I will ALWAYS look for an alternative when doing any design work, and make sure my network of colleagues and students knows the way Adobe operates.

Thank you,

Nate

Kanikas

Correct answer

Community Manager

Hi Nate,

Sorry for a late response.

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

Let us know if we can help you with anything else.

We hope you had a good experience working with Adobe!

Thanks

Kanika

Kanikas

Community Manager

Hi Glenn,

I understand it's painful for you to pay the cancellation charges, however, when a subscription is purchased there are certain terms and conditions that you agreed to. Please have a look below for clarification: Legal subscription terms | Adobe

You may also Contact Customer Care for more information.

Feel free to follow up for any other questions.

Thanks

Kanika

P

Pierre Guy

Participant

What a joke !

It was never clearly mentioned it when I subscribed.

You are abusively charging the people.

Got same problem/ I will complain to journalists if you do not pay me back.

I even didn't use your damn software.

Toxic company, I will flag you in all online blogging !

Expecting prompt reply & excuses.

Pierre

R

Russell256003707ttz

Participant

You really expect every individual to click through and read your stupid policy?

==========

TERMS are not stupid. And YES. If you don't understand the importance of being an informed consumer, perhaps you should ask your parent, teacher, or an adult friend to help you. Ignorance is not an excuse from financial and contractual obligations.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Good luck!

Ultimately that DOES NOT absolve Adobe for their use of onerous cancellation fees - it's an ELECTRONIC SERVICE that doesn't cost them anything if you cancel and yet they put in the fee to KEEP YOU FROM DOING SO, instead of simply doing what's best for their customers!! You can insist that they're justified in hiding behind legal guidelines all you want and it doesn't change the fact that they're prime concern is their bottom line and not customer satisfaction!!! If I accidentally signed up for the wrong product, and in fact never used it at all, then they should be able to allow me to cancel my subscription and simply accept that people can make mistakes and for them to insist on profiting from them is ultimately BAD BUSINESS.

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