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glennt15348720
glennt15348720
Participant
September 21, 2017
Answered

Ridiculous Cancelation Policy/Charges

  • September 21, 2017
  • 3 replies
  • 9830 views

Adobe is often a company I associate with strangely complex products (even if the task is simple and high level), even stranger help systems (convoluted often found from a search engine and not within Adobe itself). Product introductions that come and go without ever reaching production status.

Now I have a new Adobe association, strange even absurd or illegal product subscription charges. I canceled the use of a product and the charge was $118.49 Canadian, this is the cost of many products ! Surely this type of practice is illegal.

    Correct answer Kanikas

    Hi Nate,

    Sorry for a late response.

    I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

    Let us know if we can help you with anything else.

    We hope you had a good experience working with Adobe!

    Thanks

    Kanika

    3 replies

    S
    spiders42
    Participant
    January 6, 2018

    I'm having the same problem. I want to cancel my membership, but I'm afraid of the fees that may be charged to my card. Not to mention I can't get a hold of anyone, by phone or by chat

    I'm not usually one to complain, I get that people are busy, but I've literally tried getting in contact with support multiple times and every time I wait for like an hour and never receive any help.

      pierces10973071
      pierces10973071
      Participant
      January 14, 2018

      having the same problem I need to cancel because im completely unable to use mine, I was never told about the cancellation fee whatsoever and do not have the money to cover it at all

      I dont have the time at all to wait two hours on phone to talk to support about how to cancel my subscription that is now charging me if I cancel for a full year which i did not select in my plan at all I'm furious and want to know why its been changed from an annual monthly paid subscription to a full year when i had only paid for two months prior to this.

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 14, 2018

        pierces10973071  wrote

        annual monthly paid subscription to a full year when i had only paid for two months prior

        Annual monthly means a one year subscription commitment paid monthly.  If you read the agreement, you will find why there is a cancellation fee. It is less expensive than the Monthly Plan.

        The Monthly plan allows you to cancel any time.

        nateb68382582
        nateb68382582
        Participant
        October 1, 2017

        Hello,

        I am fully aware that had i read the fine print, I could have figured out that I would be charged a bunch of money for cancelling my subscription...not the point. In fact I did read the fine print, I meant to cancel within the 14 day window, but forgot. I  had to edit one single picture for a publication as I am a researcher in the natural sciences and don't use design software often. The cancellation fee is just a terrible business practice because it pisses off people who were loyal customers in the past (such as myself with Acrobat Pro) or who might be in the future. I will now tell everyone I know NOT to use Adobe Creative Cloud. I will ALWAYS look for an alternative when doing any design work, and make sure my network of colleagues and students knows the way Adobe operates.

        Thank you,

        Nate

          Kanikas
          Community Manager
          KanikasCommunity ManagerCorrect answer
          Community Manager
          October 9, 2017

          Hi Nate,

          Sorry for a late response.

          I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

          Let us know if we can help you with anything else.

          We hope you had a good experience working with Adobe!

          Thanks

          Kanika

          Kanikas
          Community Manager
          KanikasCommunity Manager
          Community Manager
          September 21, 2017

          Hi Glenn,

          I understand it's painful for you to pay the cancellation charges, however, when a subscription is purchased there are certain terms and conditions that you agreed to. Please have a look below for clarification: Legal subscription terms | Adobe

          You may also Contact Customer Care for more information.

          Feel free to follow up for any other questions.

          Thanks

          Kanika

          naelascholles
          naelascholles
          Participant
          September 22, 2017

          Hi, Kanika!

          I'm leaving USA because my J1 VISA ends in January and I will not have an Income to pay the monthly price till further notice. So I have two questions.

          1. Why Am I being charged 49.99 (plus taxes) when I signed up for the Student plan last year.
          2. How can I leave the plan without being charged those ridiculous fees?

             

          Thank you!

            Kanikas
            Community Manager
            KanikasCommunity Manager
            Community Manager
            September 22, 2017

            Hi Naela,

            I see you have an Adobe account under the same ID as with forums. The subscription under this ID has already been canceled & all your questions were taken care by our Adobecare team.

            Feel free to respond back if there is anything else you would like to know.

            Have a great weekend!

            Thanks

            Kanika

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