Running Acrobat account for work and CC Account for personal use simultaneously

Report · Dec 06, 2023

I have an Acrobat Pro account that is used for work purposes. It is paid for with a work credit card. I also have a CC account for personal use which is paid for with a personal credit card. I use both accounts on the same computer, and only use 1 computer.. I have had this arrangement for several years, and until recently it has always worked with no problem.

However I recently renewed the acrobat pro account under a new email address, and now it keeps wanting me to have have a unified system. For example, if I am signed into Adobe Acrobat under Account name A, but I'm also needing to work in Adobe Lightroom under Account named B, that appears to not be possible. (I'm self-employed so having both work and play activities running at the same time is not an inconsistency. Being allowed to do that is one of the reasons I'm self-employed.)

Is it no longer possible be logged into Acrobat under account name A, and logged into Creative Cloud under account name B simultaneously?

I need them in separate Adobe accounts for bookkeeping purposes.

Report · Dec 06, 2023

it's never been possible. one adobe id/profile per sign-in.

Report · Dec 06, 2023

I disagree. I did it for 9 years. Although it's entirely possible--and your certainty sugguests it might have been probable--that something was broken somewhere or that I accidentally stumbled onto a work around. But I did it on three different machines. 2 iMacs and a MBP. And even now, when I log in to account profile B, I can see where I had connected Acrobat licenses up until the time I moved Acrobat to account A but kept using the CC apps under account B. I can't explain it, but it happened.

But your post also suggests that I may have been unclear. When I open Acrobat, I'm signed in under account A. When I open Lightroom or Photoshop, I''m signed in under account B. "One adobe id/profile per sign-in" doesn’t quite hit the mark I don't think. There are simply 2 sign-ins. One for Acrobat. Another for CC. I'm not cross-polinating resources. Each app stays in its own sandbox, and each account only uses the app it pays for.

I suppose I could just create another user on my MBP, but that would create other logistical issues that I'd rather not deal with.

Report · Dec 06, 2023

you never could, at any given moment, on any one computer, be signed into two different accounts or profiles.

although, if one subscription were for app a and a different subscription were for app b, that could work (at some time in the future), but wasn't, and still isn't possible.

with different computers you could signed into different subscriptions. and with one computer at different times you could be signed into different subscriptions.

Report · Dec 06, 2023

I, like most people, always respond well to being called a liar. So thanks.

Report · Dec 06, 2023

i didn't call you a liar.. i stated several facts none of which addressed you personally.

Report · Dec 07, 2023

@Peru Bob thanks for tagging me.

@David33870772bji1 , what type of Acrobat subscription is your work providing? I checked the e-mail address you used to post to this public discussion forum, but I only see a new subscription for Acrobat under the account. I don't see an individual Creative Cloud membership or an Acrobat subscription provided by your work unless they are paying for the new subscription you just started?

Activating Adobe applications can be a complicated process, the description that @kglad provided is accurate especially for individual memberships. The process is discussed in more detail at https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html. The wrinkle is that you are using Acrobat licensed from your work on your personal computer running your personal Creative Cloud membership. Acrobat supports a variety of licensing methods, and we don't know what type of license they were providing to you. The only people who have those complete details will be the company you work for, @David33870772bji1 .

For your next steps, please contact them to determine the type of Acrobat subscription they are providing and if signing out with the work account and then signing in with the personal account is permitted. You can also find more information about choosing the account you are logging into at https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html. This information will work to allow you to sign out of Creative Cloud Individual accounts and modern methods of licensing Acrobat via subscription. If the company was previously using a serial number, or other method of licensing, Acrobat, then you will need to work with them @David33870772bji1 .

Please also bookmark https://helpx.adobe.com/enterprise/using/support-for-enterprise.html which provides information on how your organization's Creative Cloud plan or Acrobat subscription administrator can contact us on your behalf.

Report · Dec 07, 2023

Thanks for answering questions that were not asked of you.

Why are you investigating my email address? It was a general query prompted by head-scratching curiosity. If I wanted an Adobe employee to investigate this I would have picked up a phone, not posted to a community forum. Kglad may or may not be right. I don't know. And nor, frankly, do I really care. I can, however, say with certainty that neither kglad nor you know anything of my personal experience. I have less than no interest in arguing with either of you about it, and even less than that in initiating an Adobe escalation. I just don't care enough about the issue to engage with a faceless corporation about its customer-hostile policies.

Again, it was a general question about concepts in an attempt to reconcile two inconsistent experiences. Kglad's approach was to tell me that my experience didn’t or couldn’t have happened. Ok. That's both an insult and a fail. Your approach is mild condescension and an invitation to go ask someone else. Less of an insult, but still not useful.

Given the number of "upvotes," it would seem that Adobe might want to consider altering its practices rather than sending employees into forums to tell them why they're wrong or how to get a more thorough explication of why Adobe has the policies it has. But if Adobe lsted to its customers, it wouldn’t be the Adobe we've all come to know. But thanks for the effort.

Report · Dec 07, 2023

locked.

Report · Dec 07, 2023

@Jeffrey_A_Wright

Can you provide some clarification ?