Signing in from a different country

[yaelpinto]

I have an adobe account, but when I tried signing into it from outside of the US It sent a verification code to my American number, which I cannot access.. How do I sign in without the code?

[kglad]

you have a different mobile number and you're using 2 factor authentication?

if so, you'll need to disable or alter your 2fa settings.  check account.adobe.com > password & security > 2fa

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xxxxxx@xxx.xxx

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[jane-e · Accepted solution]

Hi

If you left your phone number for Adobe to call you, then instead you need to contact Adobe Customer Care directly to make sure you are speaking to Adobe:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".