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Sneaky subscriptions

Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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I see on my credit card balance that I a subscription with ADOBE STOCK started. I only wanted to have a trial period! And now I have to pay ONE YEAR of subscription?!?!? And NO OPTIONS to contact ADOBE about this??? Thiefs!

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Account management , Billing

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Hi @nederlands2,

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Nov 21, 2022 Nov 21, 2022

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I did cancel my accout and they charge me cancellation fee of 133 euro's. I will noy pay this because it was a free of charge trial and woukld stop at the end of the period. 

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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