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Stuck in 1 year plan

New Here ,
Dec 22, 2022 Dec 22, 2022

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Hey! I took the route of trying adobe products as as student. I always wanted to cancel my trial, but my user got locked and i was unable to cancel my trial. Now im tied to one year plan and i don't think thats fair.

Best regards, Joni

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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it's not clear who you should contact.  if you have a school administered plan, you should contact the plan administrator.  if you have an individual plan, you should contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from download&install>

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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I don't know what's unfair about that, as the plan states that it needs to be cancelled before the trial ends. You still can cancel during the first 14 days of your plan, after that you have a one year plan, automatically renewing if not cancelled. 

 

Go to https://account.adobe.com/plans, "Manage plan" and you can cancel. If you can't cancel by yourself, proceed as indicated by @kglad

 

I doubt that for school administred plans there is a trial available, so I'm pretty sure that you have an individual plan. 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 22, 2022 Dec 22, 2022

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Hi there,

 

Thank you for writing to us.

 

We have checked your account and we see that you have an active Illustrator subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Additionally, we see that there is a billing issue with your subscription and for that you will need to contact the Support Team for further help.

 

Since, this is a community forum and we will not be able to discuss any account or refund related information, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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LEGEND ,
Dec 23, 2022 Dec 23, 2022

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Don't forget the plan will auto renew, so you will keep paying forever unless you cancel at the RIGHT time. If the account is direct with Adobe, the right time is during (but not at the very end of) the 12th month of the contract.  You can actually cancel at any time, but you pay a penalty for breaking your contract. The penalty is one half of what remains in the current contract year. It's always cheaper to cancel now than wait until you pay less.

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