Hey! I took the route of trying adobe products as as student. I always wanted to cancel my trial, but my user got locked and i was unable to cancel my trial. Now im tied to one year plan and i don't think thats fair.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
I don't know what's unfair about that, as the plan states that it needs to be cancelled before the trial ends. You still can cancel during the first 14 days of your plan, after that you have a one year plan, automatically renewing if not cancelled.
Additionally, we see that there is a billing issue with your subscription and for that you will need to contact the Support Team for further help.
Since, this is a community forum and we will not be able to discuss any account or refund related information, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.
Don't forget the plan will auto renew, so you will keep paying forever unless you cancel at the RIGHT time. If the account is direct with Adobe, the right time is during (but not at the very end of) the 12th month of the contract. You can actually cancel at any time, but you pay a penalty for breaking your contract. The penalty is one half of what remains in the current contract year. It's always cheaper to cancel now than wait until you pay less.