My student ID has been approved by sheer after being declined a few weeks ago. This week I have had an email from Adobe saying that my student plan will become a regular plan on Thursday.
Sheer said they cannot process another request and shouldn't need to as it's been done already. They've provided me with the approval ID number
who can I contact at Adobe as their chat not doesn't understand the question?
i don't understand who "sheer" is, but there are 2 ways to contact adobe; chat and twitter (now x):
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
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