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subscription error

New Here ,
Dec 28, 2025 Dec 28, 2025

i can't purchase any subscription in adobe firefly it always says We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.

please help

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Community Expert ,
Dec 28, 2025 Dec 28, 2025

try using a mobile phone's updated non-opera browser with wifi disabled to make your payment.

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Adobe Employee ,
Dec 29, 2025 Dec 29, 2025
LATEST

Hi Mapzy,

Could you try making the payment through any other payment method or any other bank? Let us know how if it helps.


^Shivangi

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