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subscription

New Here ,
Jan 01, 2024 Jan 01, 2024

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why do i have to pay $90 to unsubscribe. its annoying and regarded and i dont have the money which is why i am unsubscribing from my monthlyt payment. someone please help. i dont have the money and cant pay

 

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correct answers 1 Correct answer

Community Expert , Jan 01, 2024 Jan 01, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe

...

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Community Expert ,
Jan 01, 2024 Jan 01, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 01, 2024 Jan 01, 2024

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>why do i have to pay $90 to unsubscribe

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And difference between actual Monthly and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hi @matthias34542106x9vf,

As per your account info, you have an active subscription since last 3 months and 3 days. Please check the cancellation terms as suggested by @kglad.

Let us know if you have any questions.

Regards,

Shivangi

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