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Switched from personal account to company account but got auto renewal notification

New Here ,
May 02, 2023 May 02, 2023

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When I started with my company almost a year ago, I was asked to pay for my subscription and expense it. The company just switched me to our company's team account. When they sent me the invite email, I clicked on the link to join the team account, which worked fine. But I got a notification email that my auto renewal is coming up and will automatically charge my personal card on June 1.

 

I think the mistake I made was not canceling/deleting my personal account before accepting the invite to the team account. How can I make sure I don't get charged on June 1??

 

Thanks!

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , May 02, 2023 May 02, 2023

See here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
May 02, 2023 May 02, 2023

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See here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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