Switching plans - No suitable offers

[Thierry27224694zfnt]

Hello there,

I'm trying to switch from the Lightroom 1TB plan to the Photography (20GB) plan but everytime I try I get the messsage:

No suitable offers /!\

We're sorry, we could not find any suitable offers.

To switch, I go to my plan, Manage Plan > Find a better plan, Change your plan > and select the Photography (20GB) plan.

I might be able to cancel my  current plan but will have to pay some amount due to canceling before 1 year.

Both plans are at the same price, so I thought moving from one to the other would be fairly simple.

Anyone got any idea on how to switch plans?

Many thanks in advance, 

Thierry

[kglad · Accepted solution]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...