Tech Support Says Money = Fixes

[ggreathouse]

I have a problem where CC keeps logging me out, putting me through about 20 minutes of account nonsense and forces me to change my password. This is happening almost every day.

I'm paying for CC Pro and it clearly states I can have the software installed on two computers, using one at a time. I am NOT using both computers at the same time. They are seporated by 20+ miles of road.

Tech support just told me that, if I pay MORE money every month, the problem MIGHT go away. Not that it will, it MIGHT!

This is what customer service looks like in the year 2025. Pathetic. 

[kglad]

do you have security software (eg, av) that might be altering your locally stored credentials? 

[ggreathouse]

Nope. And I've changed nothing on my side. This started about a week ago when I updated from CC 2024 to the 2025 package.

I don't feel like paying Adobe to be a beta tester, so I always wait about a year before upgrading.

[kglad]

then go to https://account.adobe.com and sign out of all devices.

then enable 2fa.

finally, sign into your computer(s)

[ggreathouse]

Sorry, but I don't see an obvios place to sign out from all accounts.

[ggreathouse]

Nevermind. I found "End Session"

I'll try that.

Still begs the question, why didn't tech support even suggest this.... Oh... wait.... grifting more money out of people is just how modern business works.

[kglad]

no, > plans & payment > activated devices 

[Jeffrey_A_Wright]

Ggreathouse, I am sorry for the difficulties you are encountering while managing your Creative Cloud activations. Please bookmark https://adobe.ly/4mpfSt9, which provides Kglad's suggestion about managing your activations from your Adobe account online. I would also concur with Kglad and recommend that you verify that the security software on both computers is up-to-date and using the manufacturer's recommended settings. Misconfigured security software can sometimes cause over-activation errors to occur.

I also reviewed case ADB-41711571-R3H8, and I would encourage you to use the steps listed at https://adobe.ly/4ml7ECc to update your active support case, Ggreathouse. If the over-activation errors are specific to your account, then an active support case will be needed. You are welcome to update the support case with the URL for this public discussion.

I do agree that for an individual, using two different computers, in two different locations, should be allowed with a Creative Cloud for Individuals subscription and not require a Creative Cloud for Team subscription, Ggreathouse. Creative Cloud for Team subscriptions do offer many advantages, but are designed for multiple people and devices, not for one person using multiple computers. ^JW

[ggreathouse]

Still only have two devices activated, just like I'm paying to have. Still geting nagged.

[kglad]

did you 

then go to https://account.adobe.com and sign out of all devices.

then enable 2fa.

finally, sign into your computer(s)

[Kanikas]

Hi ggreathouse, 

Were you able to resolve the issue? 

^KS

[ggreathouse]

This is still happening. I deleted and signed out of every device and instance,. I've enabled 2FA.

My case shows as closed.

Why is this still happening?

[kglad]

@Kanikas or @Jeffrey_A_Wright 

[Jeffrey_A_Wright]

@ggreathouse I am sorry, if you have tried the suggestions offered you in ADB-41711571-R3H8 then please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team and start a new support case.

I don't see any comments in your previous case, @ggreathouse . You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to provide updates to active or recent closed support cases. The time period to update case ADB-41711571-R3H8 has passed, which is why you will need to start a new interaction.

I am sorry that you continue to encounter so many problems with your activations. @ggreathouse , please make sure to use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html ti verify your next interaction is completed with your satisfaction.

[ggreathouse]

I already tried chat again. The AI Slop-Bots were no help.

They would claim to be a human when asked, but when asked a second or third time they admitted to being AI and claimed to connect me to a human. So far I've caught two that way.

One of the AI Slop-Bots wanted to remote into my desktop, but in 2025 I'm not letting an underpaid stranger into my computer, let alone an AI Slop-Bot.

[Jeffrey_A_Wright]

I don't see any interactions from today, Greathouse. You appear to be blocked before an attempt to reach a human is made. Please use a different device to view this public discussion and click on https://adobe.ly/47WOgrK to connect with someone. ^JW

[ggreathouse]

That's weird. I chatted earlier today and got bounced between several bots. It appears I can't request chat logs from previous interactions.

[kglad]

did you click chat with agent?

if yes, did you check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[ggreathouse]

I used the suggested Adobe Cleaner, erased everything and reinstalled everything. The problem is STILL happening.

I have not used any adobe products on my other computer in over 24 hours. 

AND my chat histories are not showing up in my support history, as I just chatted with support today and it's not there.

[kglad]

you mean the view details button fails?

[Jeffrey_A_Wright]

Thanks for the update, Greathouse. I am glad you were able to reach us. I show that both case ADB-41831673-S0V5 and ADB-41814228-K3M2 are active. Please use the steps listed at https://adobe.ly/4gHte2B to provide any needed updates to your active support cases. You may need to use a different device, maybe the same one you used to finally contact us, if you are unable to interact with your active cases.

The cases will auto-close soon, so please provide an update if the solutions provided were not successful. ^JW

[ggreathouse]

Nobody has posted anything on my cases yet. Should I just assume the AI Support Slop-Bots haven't been triggered on this yet?

[ggreathouse]

When I click to see my chat logs, as suggested, there's nothing there.

[Jeffrey_A_Wright]

Are you blocked from submitting a response, Greathouse? You may want to show this public discussion to someone locally who can help you. ^JW

[ggreathouse]

You asked if I'm blocked.
How am I supposed to know?

You suggested I show this to somebody locally that can help.
You mean somebody else in my area? Like some random person not employed by Adobe?