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1

The app doesn't work I want to cancel subscription

New Here ,
Sep 21, 2025 Sep 21, 2025

The app doesn't work cancel my subscription 

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Community Expert ,
Dec 06, 2025 Dec 06, 2025

@scott_8855 To know more about the cancellation/refund process/policy please check the help article for Mobile Devices:
https://community.adobe.com/t5/adobe-scan-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-s...

To know more about the cancellation/refund process/policy please check the help article for Desktop:
https://helpx.adobe.com/ca/manage-account/using/cancel-subscription.html

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Community Expert ,
Dec 06, 2025 Dec 06, 2025
LATEST

if you're not still within the 14 day cancellation period there's a penalty for canceling an annual plan paid monthly.  ie, the free trial was never promised forever.

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