The conversion code

[oscarO]

Hello, I'm an author and I converted my code, but this month I was still charged. How come?
Greetings
Oscar Vecchiato

[jane-e]

@oscarO 

What do you mean by "converted your code"? Do you mean you cancelled a subscription? If so, what did you subscribe to?

If not, please clarify and tell us the Adobe app.

Jane

[oscarO]

No, as a contributor every year I receive this message: Congratulations.
Click here to choose and redeem your Creative Cloud app.[Preliminary note].
Then I also received the email that the conversion code had been accepted
and that my photography plan was valid until February 2025.
But at the beginning of March I was charged €11.68 and the next charge is
in April 2024.
How come?
Thank you and greetings

--
OscarVecchiato

[kglad]

@oscarO 

contact adobe support.   there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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