the plan cannot load

[RK90K]

Hello, I have a problem with creative cloud, namely after purchasing a photography plan, I can download and use the Photoshop and Lightroom applications, but the plan cannot be loaded on my account, and generative credits cannot be loaded. After purchasing the plan, do I have to wait for some time until everything is loaded or is something wrong?

[kglad]

what do you mean by, "the plan can't be loaded on my account "?

[Gurdeep.Singh]

Hi @RK90K 

Thanks for contacting us

Can you please confirm the type of plan you have purchased ?

Is it enterprise, teams or an individual license ?

[RK90K]

Hello :), thank you very much for your response, my problem was already solved by Adobe support at the first attempt, I had a block on the windows firewall which blocked Adobe and the connection to the network

[kglad]

@RK90K 

thanks for the update.