Trouble buying license

Forum|Forum|2 years ago
May 11, 2023
4 답변들
1270 조회

Hi! I'm a long time user of Adobe, some 30 years.

Resently I'm retired, after having worked with a teacher-license for the past 13 years. This license has now expired, so I contacted Adobe for an offer, which they made. A great offer, however I wasn't able to pay for it, as Adobe only accept creditcards, no regular Bank cards.

Alas, I don't have any creditcards, and no other ways to pay, so Adobe gave me a list of resellers ...again Great!

Joy, resellers do except Bank payment, however are only willing to sell for a minimum of 10 licenses or if I still have a company. I did in the past, but since I'm now retired I no longer have.

The only option available to me now is to buy a license in a consumer store at full price, which doesn't come near the offer Adobe made me.

I'm a big fan of Adobe, until recently I used their product on a daily base, as being retired doesn't mean I'm not working on something. Has someone a solution to my problem?

... And here's a tip for Adobe;

Please, improve your payment system! ...And, Adobe excisting now for 30+ years more and more users will reach the age of retirement. Maybe it's an idea to create, besides Teacher & student licenses, also a special license for retired users. I'm sure that pretty soon their number, and therefor Adobe sales, will grow

Thanks, and hoping someone has a solution to my problem, as I'm getting kind of frustrated here

Frank

Licensing

이 주제는 답변이 닫혔습니다.

Nancy OShea

Community Expert

Apply for a low-limit credit card for making online transactions.

These days, you can't do much without one. Sorry.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

hoping someone has a solution to my problem,

By @Frank - the Netherlands

I don't mean to sound sarcastic, but couldn't you obtain a credit card for just Adobe use?

Here in the USA, it is very easy to get a credit card with a low credit limit. You don't need much of a credit line if you have an annual plan, paid monthly.

Jeffrey_A_Wright

Community Manager

Frank, I am very sorry for any problems you have encountered trying to pay for your Creative Cloud All apps membership. I reviewed the account you used to post to this public discussion forum and have confirmed that Paypal is accepted as a form of payment, in addition to Visa/MasterCard. Have you tried using the steps listed in https://helpx.adobe.com/manage-account/using/update-paypal-details.html to add Paypal to your Adobe account?

I am showing that case ADB-29251571-T2W1 is currently open and pending your response. Please see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for info on how you can update your active support case. The case will automatically close soon if we do not receive a response.

F

Frank - the Netherlands작성자

Participant

Thanks for the update, Frank, and I am sorry for the frustration you have encountered. Please bookmark https://helpx.adobe.com/download-install/kb/redemption-code-help.html which lists the steps to redeem the redemption code.

If you continue to encounter any problems or want further assistance, then please update your active support case, Frank. As previously mentioned, it will close soon if we do not receive a response to our e-mails or an update using the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

My problem is solved!

I didn't take up on Adobe's offer, but bought a license at a store where I could buy using i-deal as a payment method instead Credit cards really isn't an option for me.

Cheers, Frank

It took just a minute, for everything to rum smoothly again.