Two redemption codes not stacking

New Here ,
Jul 12, 2022 Jul 12, 2022

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I've bought two annual CC Photography plans from Amazon and have two redemption codes.

I added one just fine. Then added the second one... but my plan has only extended to 2023 and not 2024. Both codes are showing as redeemed so I can't save one of them for a year and redeem it again when the first one expires.

 

I can't find a way to talking to an actual person from Adobe to resolve this — how do I make sure that I get my second year added to my plan?

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Account management , Billing

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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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