Unable to Cancel Plan

[justino51185558]

I am trying to cancel my creative cloud membership but I don't have the option to do so under 'manage plan'

Can somebody please contact me or help me by simply cancelling my current plan?

I feel as though this forum isn't the best place for this query but it was the only contact option allowed.

Thanks,

[John T Smith]

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

[Nexahs1138]

I've had a look under mine, not that I want to cancel but whenever I go to manage plan the screen just goes blank.

I can edit payment details but that's all.

[Sheena Kaul · Accepted solution]

Hi,

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Support FAQ: How can I contact Adobe for support?

Hope that helps!

Regards,

Sheena

[rubyb8094632]

Hi,

i am unable to cancel my adobe cloud subscription . There's no option of change plan. Please cancel it .

[Gauthier28629730ertq]

Shame on you Adobe! I'm trying to cancel my subscription without any success. This is clearly not a wise long term client relationship strategy you are operating. I was clearly planning to come back but now I will do wathever I can to avoid using your product !

[Kanikas]

Hi, 

We hear you! If you wish to cancel your Adobe subscription, please see this link:https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

If you continue to face problems, kindly contact our support for help:https://helpx.adobe.com/in/contact.html

Hope this helps! Feel free to update the thread for any other questions. 

Warmly, 

Kanika 

[Heather39059180tetd]

This method does not work.  It says I must update payment method before I cancel.  It does not give me the option.

[kglad]

that is correct and expected.  contact support if you have questions.

[robin_3126]

SUUUUCH A SCAM!!!! Mine does the same. I cant believe this trash. They make it as hard as possible to cancel so you just keep paying. What a cheap way to get money. Boycott this trash and use a competitor thats free. 

[robin_3126]

You guys are disgusting. This is such a cheap, crappy way to make people keep paying. I hope you crash and burn. You made all this money on a file type PDF. All your other stuff is trash so you have to scam people to keep getting money. I cant stand this type of business practice. This should be illegal and you should be sued and return the money you have scammed from people. Youre a trash company for doing thi.

[kglad]

@robin_3126 

if you're trying to cancel your subscription, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Pavel_F7904]

Awesome support, definitely. 

[kglad]

it appears you didn't follow directions.

[kglad]

@Gauthier28629730ertq 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Michael Xavie30311712g2kz]

Contacting Adobe only sends me a link to the same page that still doesnt have the "manage plan" option. Please suggest what else I can do to cancel my subscription because I'm just paying for no reason at this point.

[kglad]

use a compliant browser or use twitter.

[robin_3126]

THIS DOESNT WORK!!!! It just gives me the option to update the payment!!!! What a SCAM!!!! I hate you for doing this!!!!

[robin_3126]

Makes me soooo mad. I cant either so I just deactivate the payment in PayPal so they cant keep taking it. What a scam.

[robin_3126]

This is bull****. I cant cancel my subscription and I had to just deactivate the ability to make payment cause you wont let me cancel. I hate this. Why do you do this scam??? I hate Adobe now for doing this. There are many other apps that can deal with PDFs so the fact that you make it impossible to cancel your subscription is really trashy and I'll never use this again.

[JustLeaveMeBe]

They love to scam their customers

[kglad]

@JustLeaveMeBe 

are you having a problem for which you want help?

[Shivangi_Gupta]

Hi @JustLeaveMeBe,

We appreciate every feedback. I checked your account details and found that you have an active subscription for CC all apps. Could you share more details about the issues you are facing?

We are here to help.

Thanks,

Shivangi

[Brandt38346230lzid]

unable to cancel just spinning cursor

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.