Unable to Cancel Plan

[justino51185558]

I am trying to cancel my creative cloud membership but I don't have the option to do so under 'manage plan'

Can somebody please contact me or help me by simply cancelling my current plan?

I feel as though this forum isn't the best place for this query but it was the only contact option allowed.

Thanks,

[Shivangi_Gupta · Accepted solution]

Thread Summary

The user is not able to find the option to cancel the plan under 'manage plan'.

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 Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. To cancel your Adobe subscription:

• Go to https://account.adobe.com and log in.
• Click on the “Plans” tab at the top.
• Under your active plan, click “Manage Plan.”
• Follow the on-screen instructions to complete the cancellation.

2. Avoid Future Charges:

• Cancel any active plans via Adobe Account Settings.
• Set reminders for trial expirations and to avoid auto-renewals

3. Clear browser cache & cookies.

4. Try a different browser or device.

5. Disable browser extensions temporarily.

6. Use incognito/private mode.

7. Check Adobe server status: https://status.adobe.com

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Helpful Resources

• Understand Adobe's subscription terms and refund policies
• How to cancel your trial or subscription?
• 'Unable to load data' error while trying to access the Adobe account