Unable to load data (cancel subscription)

[m_8954]

I just started my free trial a few hours ago, as I wanted to try out a certain feature. I immediatly wanted to cancel my subscription. However, when I tried that, I got the following error: 

I already viewed posts from other people (e.g., https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data/td-p/14656667/pa...) who have encountered the same problem. However, I tried everything mentioned there (different browsers on different devices, disabling VPNs/ad blockers/script blockers and ensuring that cookies and pop-ups are enabled) but nothing worked.

Furthermore, it seems really weird that it says 0 days left at "Your plan" and "End your free trial" although (as I said before) I just started the free trial.

Unfortunetly, I cannot reach anyone via chat or support agent, so help would be deeply appreciated.

[kglad]

retry contacting on monday pst.

[m_8954 · Accepted solution]

Thank you, fortunately it worked now (using another device and after waiting a few hours)

[kglad]

thanks for the follow up.

for others, the best you can do is use a mobile phone's updated non-opera browser with the phone's wifi disabled.

[Edgar Allan_Morales7213]

I'm having the same problem right now. Tried both Twitter agent and here. No one is helping me at all.

[Shivangi_Gupta]

Hi @Edgar Allan_Morales7213,

Thanks for reaching out. Did you try using a different browser? Could you test it again after rebooting your computer?

Let us know how it goes. We are here to help.

^Shivangi