Unable to load data

[David36874218yhwy]

I havent been able to cancel my subscriptions since re-installing my creative cloud due to security issues. I'm able to subscribe to new apps, but not able to unsubscribe to them. The Creative Cloud is already white listed in my network's firewall.

[kglad]

@Deleted User 

use twitter/x, if you've tried a mobile browser with wifi disabled.

[songhao_3283]

I have the same issue. It looks Adobe is trying to stop customers from unsubscribing. Honestly, this convinced me this is a software I should cancel definitely.

Could anybody share how you cancel it?

[kglad]

@songhao_3283 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nathan_Andre3152]

NONE OF IT WORKS

[kglad]

@Nathan_Andre3152 

exactly what doesn't work for you?

[Matej22297508w8v0]

jesus christ youre useless the website doesnt work and the chatbot disconnects when asking for a human agent

[songhao_3283]

double checked. Once you want a cancelation or unsubscription. The human custom service terminated the talk immediately. That is terrible experience. I want to cancel this subcription anyway. 

[Matej22297508w8v0]

i only got the free trial to download latest versions of the apps i use, to patch them with GenP. i swear i remember cancelling it after but guess not, been charged for 3 months and now i cant cancel

[kglad]

@Matej22297508w8v0 

if you want to cancel and pay the penalty (=1/2 the cost of the remaining subscription), contact adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[OverRidingSky]

Yeah, I'm have the same issue as the original post. I have seen quite a few of this person's post already, so I decided to look at their profile and the most non-copy-past-looking responce I saw was "bypass the bot," which imo isn't very easy todo on ANY chatbot nowadays. I'm actaully quite surprised they are a community expert considering the amount of flack if seen them get already. Then again, that could be a representation of the space that were are in and we didn't read the room enough.

Thankfully for me, I will be able to send in a report, showing that my mobile only shows a white page, and that my laptop only shows "unable to load data" after hitting "End your service". Then I can wait a week or two, check the site again, and if the issue persists, use my bank's app to pull the plug on transactions from Adobe. SiriusXM tried to do the same thing, and they got the same treatment, and now their back to sending me post cards saything that they want me back. Too bad, might have given it some thought if they didn't try to lock me in using "errors" for 3 months strait, but that appears to be the new trend companies are using.

[kglad]

each of you probably have different solutions so start your own thread stating the problem you're having though i'll try to address each of you.

[kglad]

@OverRidingSky 

if you're having trouble bypassing the bot, did you use twitter/x?

[kglad]

@Matej22297508w8v0 

you can try a different web browser or use twitter/x.

[KAlbright]

Wrong. You can't cancel via the web (unable to load data message that's been present for months), and agents just nope out as soon as you ask to cancel, disconnecting without so much as a chance to speak. I'm livid. There is, as of current writing, no way to cancel.

[bianca_4863]

just got that same message, this is unacceptable!

[kglad]

@bianca_4863 

if you can't cancel yourself, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

@KAlbright 

did you try another browser or twitter/x?

[bianca_4863]

I'm dealing with the same issue, I cannot cancel my subscription! I am going to escalate this to my credit card company and see if I can cancel the subscription that way?

[songhao_3283]

Update: my online unsubscription just worked. Their service team seemed to fix the problem. No extra charge for the unsubscription step.

[kglad]

@songhao_3283 

thanks for the update.

[Shivangi_Gupta]

Hi all,

We have raised this concern with our team. We'll keep you informed about any updates from their end.

Meanwhile, could you check if this happens with any specific web browser?

^SG

^SG

[BOON HUN316530189ap4]

Hi Shivangi,

I am a subscriber with Adobe and recently I have switched over to a new laptop. I am trying to install my products into my new laptop but unable to do so as all my information does not load on the Adobe portal. It just displays "Unable to load data". Same issue when I want to retrieve my invoices. Please help 

[kglad]

@BOON HUN316530189ap4 

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[zsofia_8988]

Hey!

I have the same issue here! I subscribed to the free 30 day trial yesterday and I want to cancel my subscription, but I can't. Any idea how to make it work?

Thanks!

[kglad]

@zsofia_8988 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.