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Unable to load plans

Community Beginner ,
Dec 25, 2022 Dec 25, 2022

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Hello there! When i try to open any program on my plan there is a pop-up that says:  "Are you connected to the internet? - We can't verify your subscription."

There is no problem on my internet connection and i have tried to disable my firewall. Then reinstalled Creative Cloud but nothing seemes to changed. Plus i cannot see my plans or anything else about my account on website neither. You can see the problems from screenshots down below.  Is there any solution for this problem?

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correct answers 2 Correct answers

Community Beginner , Dec 29, 2022 Dec 29, 2022

Hi, John!

I fixed my problem simply by clearing my host file in System32. Thank you so much!

 

For anyone who's having the same problem, here's the solution:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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New Here , Dec 03, 2023 Dec 03, 2023

I had a similar problem, and I followed the link to fix it. I tried solution 1, step 2, and it turns out my Windows Defender firewall has been blocking connections to my computer.

I went to "Firewall & Network Protection" and then "Restore firewalls to default" to fix my problem. Thank you!!!

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Community Expert ,
Dec 25, 2022 Dec 25, 2022

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What is your operating system?

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Hi, John!

I fixed my problem simply by clearing my host file in System32. Thank you so much!

 

For anyone who's having the same problem, here's the solution:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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that's the link i suggested that you said failed to help?

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Community Expert ,
Dec 25, 2022 Dec 25, 2022

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if you have a non-current os, follow @John T Smith suggestion.  if that's not helpful 

 

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

 

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Hi, kglad!

I'm using Win10 21H2. Tried that solution but still having the same problem.

Thank you for your answer!

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Community Expert ,
Dec 26, 2022 Dec 26, 2022

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Hi @Göze,

Please ensure that your computer meets or exceeds current requirements to run Creative Cloud. Most apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1,
  • macOS 13 (Ventura, 12 (Monterey), 11 (Big Sur).

-https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Adobe expects users to have current software, no more than 2 versions back.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Hi, Nancy!

I'm currently using Win10 21H2. Thank you for your quick answer. 

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New Here ,
Dec 03, 2023 Dec 03, 2023

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I had a similar problem, and I followed the link to fix it. I tried solution 1, step 2, and it turns out my Windows Defender firewall has been blocking connections to my computer.

I went to "Firewall & Network Protection" and then "Restore firewalls to default" to fix my problem. Thank you!!!

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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@samiagosah 

 

you're welcome.

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