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Hello there! When i try to open any program on my plan there is a pop-up that says: "Are you connected to the internet? - We can't verify your subscription."
There is no problem on my internet connection and i have tried to disable my firewall. Then reinstalled Creative Cloud but nothing seemes to changed. Plus i cannot see my plans or anything else about my account on website neither. You can see the problems from screenshots down below. Is there any solution for this problem?
Hi, John!
I fixed my problem simply by clearing my host file in System32. Thank you so much!
For anyone who's having the same problem, here's the solution:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
I had a similar problem, and I followed the link to fix it. I tried solution 1, step 2, and it turns out my Windows Defender firewall has been blocking connections to my computer.
I went to "Firewall & Network Protection" and then "Restore firewalls to default" to fix my problem. Thank you!!!
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What is your operating system?
TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
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Hi, John!
I fixed my problem simply by clearing my host file in System32. Thank you so much!
For anyone who's having the same problem, here's the solution:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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that's the link i suggested that you said failed to help?
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if you have a non-current os, follow @John T Smith suggestion. if that's not helpful
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Hi, kglad!
I'm using Win10 21H2. Tried that solution but still having the same problem.
Thank you for your answer!
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Hi @Göze,
Please ensure that your computer meets or exceeds current requirements to run Creative Cloud. Most apps work on:
-https://helpx.adobe.com/creative-cloud/system-requirements.html
Adobe expects users to have current software, no more than 2 versions back.
Hope that helps.
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Hi, Nancy!
I'm currently using Win10 21H2. Thank you for your quick answer.
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I had a similar problem, and I followed the link to fix it. I tried solution 1, step 2, and it turns out my Windows Defender firewall has been blocking connections to my computer.
I went to "Firewall & Network Protection" and then "Restore firewalls to default" to fix my problem. Thank you!!!
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