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Unable to pay using any credit card

Community Beginner ,
May 10, 2023 May 10, 2023
I am trying to pay for Adobe Creative Cloud. But everytime I get an error 
 
The operation may fail for various reasons. Double-check your payment information and make sure you entered it correctly. If this problem persists, you may need to use a different payment method or contact your bank.
 
 
I have tried several different cards but it throws the same error.
 
I have contacted my bank(s) and they say everything is fine with my card.
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Billing
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correct answers 1 Correct answer

Adobe Employee , Apr 08, 2025 Apr 08, 2025

Hi @ankitsharma84,

As per RBI's e-mandate, recurring transactions over INR 15,000 to go through another factor authentication every time. Please check this article for help: https://adobe.ly/3XLK0FK

Let me know if you have any questions.

^Shivangi

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New Here ,
Oct 04, 2025 Oct 04, 2025

Hello, i cant use any Adobe programm, Adobe blocked me, 2 assistants did help me to solve tge problem with the payment. I am in Vietnam, Vietnam in country list is unable. I try tu use 2 credit card, cant paid. I have money on both cards and paid normal to Youtube. 

Bank told everything ok with my cards and account. 

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Community Expert ,
Oct 04, 2025 Oct 04, 2025

@Ana Swan 

 

so your problem's resolved?

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New Here ,
Oct 04, 2025 Oct 04, 2025
no
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Community Expert ,
Oct 05, 2025 Oct 05, 2025
LATEST

@Ana Swan 

 

you stated, "2 assistants did help me to solve tge [sic] problem with the payment."  what did that mean? 

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