Unable to Utilize Subscription

[Enelby]

I paid for a solo adobe acrobat pro subscription before switching to the creative cloud suite of apps. Even though I have uninstalled and reinstalled adobe acrobat pro, the app still thinks that I just have the standalone app and does not allow me to use adobe studio features. When I try to click "subscribe to adobe studio" it opens a pop-up and then says that I can not subscribe to adobe studio, as it is integrated in my creative cloud subscription.

Please help.

[creative explorer]

@Enelby I would clear your history, cookies and cache, and log-back into adobe.com the one that you bought CC

[kglad]

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location