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Unacceptable overcharge after upgrading to new plan

FreddyNoel
Community Beginner ,
Aug 16, 2025 Aug 16, 2025

After upgrading to a new yearly plan on 11th July 2025, I was surprised to be charged £14.99 on 4th August based on my previous plan. This charge (£14.99) is not acceptable, and I wish there were a way to contact Adobe for a refund. Any help would be appreciated. Thank you.

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Billing
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correct answers 1 Correct answer

Jeffrey_A_Wright Adobe Employee
Adobe Employee , Aug 18, 2025 Aug 18, 2025

Thanks, Frederic. I checked the document you posted, too, and left it since it had no personal information. I did want to warn you, though, as people often think they are chatting directly with our support team and start sharing personal information when they are instead posting in a public discussion forum. Equally, be cautious of any private messages that are sent to you from someone in this Community Forum.

 

I would encourage you to contact us directly by clicking on https://adobe.ly/4lROUdz

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kglad Community Expert
Community Expert ,
Aug 24, 2025 Aug 24, 2025
LATEST
In Response To FreddyNoel

and your name is back , so the problems were related.

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kglad Community Expert
Community Expert ,
Aug 21, 2025 Aug 21, 2025
In Response To FreddyNoel

@FreddyNoel 

 

congrats!

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